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Customer Feedback Questionnaire

As part of our commitment to providing a high standard service to all our clients, we would welcome your feedback. Please could you take a moment to complete this short form. Should you wish this to be anonymous then please leave the section for your details blank. The answers you provide may be used for training and marketing purposes.

Please tick one box only

1. Were you satisfied with what we did for you?

2. Were we approachable and friendly?

3. Were you satisfied with the way your visits or telephone calls were handled by our admin team?

4. Was the result of your case better, worse or the same as we had advised you?

5. Did we keep you informed of all progress?

6. Did we give you advice that was easy to understand?

7. Would you recommend us to someone else if they needed legal help/advice?

8. Do you feel that your case was managed in a competent and timely manner?

Do you wish us to reply to your comments?

2 + 7 =

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